Frequently Asked Questions
Our most commonly asked questions are answered below, but if you have any other questions please feel free to get in touch with our care management team.
Frequently Asked Questions
Click/tap on the question below to find out more information.
What is GP24?
GP24 is a 24-hour Doctor service. We offer our patients the choice of video and phone appointments nationwide. In addition, patients in the Greater Dublin area can also avail of our Doctor call out service.
Are your Doctors licenced?
All our doctors are experienced, licenced General Practitioners & Doctors and registered with the Irish Medical Council (IMC).
What’s the process?
Use our service pages below to book your preferred service, or call our dedicated team available 24 hours a day, 7 days a week, 365 days a year to request an appointment.
Online Doctor / Phone Doctor / Out Of Hours Doctor / Prescription Services
Can I use your service if I’m visiting a different city/town?
Yes, our Video Doctor & Phone Doctor services are available all across Ireland.
Our call out Doctor service is currently available within the greater Dublin area. This covers Dublin city, North & South Dublin, Dún Laoghaire–Rathdown and Fingal as well as Meath, Kildare, and Wicklow. Simply call or request a GP via the GP24 website.
I’m just visiting the Greater Dublin area, can I use the service?
Yes. We can arrange consultation at any location of your choice including hotels. Alternatively, we provide a Video Doctor & Phone Doctor service, both of which are available nationwide.
Am I covered by my private health insurance for GP24 service?
Depending on your health plan, you can claim back part of the consultation fee, but you should check with your health insurer.
What can your Doctors treat?
GP24 is not suitable for emergency services. As with your GP, our Doctors can assess and treat acute minor ailments, prescribe medication or refer you to a hospital if needed.
What is your waiting time?
This varies with location to location, however we aim for you to be seen within or around 4 hours from your request. Our operators will provide an estimated time of arrival before a Doctor is dispatched. In case of an emergency, please dial 112 or 999 for further assistance.
What is your cancellation/refund policy?
Refund & Cancellation Policy
Online Video/Telephone Consultations, Home Visits & Medical Weight Management
We understand that plans can change, and we want to make things as easy as possible for you.
You can cancel or reschedule your consultation or home visit, free of charge, if you let us know more than 24 hours before your scheduled appointment.
If you need to cancel or reschedule within 24 hours of your appointment, the full consultation fee will apply.
You can cancel or reschedule your consultation by calling us on 01 518 0808 or emailing us at hello@gp24.ie
Refunds, where applicable, will be processed to your original credit or debit card and may take 1–10 working days to appear in your account.
Online Prescription Services
We aim to make your online prescription experience smooth and transparent.
You can request a cancellation or refund within 4 hours of making your purchase.
Once this period has passed, and if our doctors have already issued your prescription, refunds can no longer be provided.
If your prescription request is not approved because our doctors believe it is unsafe or medically unsuitable, you will:
Be offered a safe alternative, if available, or Receive a full refund to your original payment card (processed within 1–10 working days).
If our doctors feel that your request requires a full consultation before a prescription can be safely issued, we’ll offer one of the following:
A discount of the fee already paid for the prescription service towards an online video consultation with one of our GPs, or a refund if our doctors feel that an online consultation would not be suitable for your medical needs.
In such cases, we will recommend that you visit your local GP instead.
Processing Refunds
All refunds are returned to the original card used for payment and typically take 1–10 working days to process, depending on your bank.
Do I need to be registered with GP24 to get an appointment?
No there is no need to be registered with us. Simply call us or request a doctor via the GP24 website.
What happens to the records of my appointment?
We can send a copy of your medical notes directly to your own GP following your consultation. If you do not have a regular GP, we can send the consultation notes to you for your personal records.
What if I need further medical care?
Our Doctors can refer to leading specialists if needed. Tests such as blood test or x-ray examinations can also be organised if needed.
Do you cover HSE Medical Card Holders, GP Visit Card Holders or Home Care Grant?
These are not covered by GP24.
What are your methods of payment?
You can choose to pay by debit/credit card at the time of booking.
How do I make a complaint if needed?
We welcome all feedback from our patients. If you do have a complaint, please either send an email to feedback@gp24.ie or click here and submit the feedback form. You can find out more about our complaints policy by clicking here.
What time do you open?
We operate 24 hours a day, 7 days a week, every day of the year.
Can your Doctor administer any medication during the appointment?
Our GP’s do not carry medication with them. Our Doctors will only prescribe medication if suitable after a clinical assessment.